GUAM POWER AUTHORITY AND GUAM WATERWORKS AUTHORITY ANNOUNCES SERVICE OPTIONS.

August 31 – September 30, 2020

The Guam Power Authority and Guam Waterworks Authority provide essential, continuous electrical power and water infrastructure service that are critical to our island. GPA and GWA will ensure continuity of essential electric and water/wastewater services during the mandated shutdown for all our customers and will continue to remain open with some limitations.

GPA and GWA remain committed to protect the safety of all employees, ratepayers and the general public.

Customer Service Lobbies
GPA and GWA Customer Service Lobbies at Fadian, Mangilao (Monday-Friday 7 a.m.-5 p.m.) and the Julale Shopping Center in Hagåtña (Monday-Friday 8 a.m.- 5 p.m.) will reopen for cashiering and critical customer services on Monday, August 31, 2020. The Customer Service Lobby in Upper Tumon (Monday-Friday 7:30 a.m. – 6 p.m.) will be open to help customers but onsite payment can only be made using the drive through option.

Customer and payment call centers and payment drive‐through services will continue.

“As our island recovers from this pandemic, we continue to follow strict guidelines intended to keep our employees and our customers safe, most especially as the Authority continues business,” stated John M. Benavente, P.E. GPA General Manager, “Our online and telephone services offer customers added convenience to conduct their utility business within the safety of their homes.”


Various options for account inquiries and contacting GPA and GWA at this time:

1. Online Services: GPA and GWA online services can help customers monitor their energy and water consumption and view their account information details. Review or verify your account information and payment: paygpa.com and paygwa.com, or the mobile GPWA app.


GPA
a. Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com. Business customers can email requests and documents to businessfirst@gpagwa.com. GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

b. Live chat with a Customer Service Representative via Direct Message (DM) on Facebook.

c. Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption to save energy at home during at this time.

GWA
Questions, applications and supporting documents can be emailed to customers@guamwaterworks.org.


2. Telephone Services:
a. Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements.


GPA
a. To speak with a Customer Service Representative, call 647-5787, Monday through Friday from 8 a.m. through 5 p.m.

b. To make a payment over the phone, call Pay by Phone at 647-5787 Monday through Friday from 8 a.m. through 5 p.m., An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

GWA
a. To speak with a Customer Service Representative, call 647-7800/7803, Monday through Friday from 6:30a.m. through 6 p.m. or

b. Call GWA at 647-4PAY (4729) through a secure automated payment system available 24/7, or speak to a live customer service representative Monday through Friday, 7:30 a.m. to 6 p.m.


3. Payment Drop Box (checks only):
Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.


4. Cash Payments:
Cash payments are accepted at: Customer Service Lobbies at the Gloria B. Nelson Public Service Building in Fadian, Mangilao (Monday-Friday 7 a.m.-5 p.m.), and the Hagåtña Satellite Office at the Julale Shopping Center (Monday-Friday 8 a.m.- 5 p.m.)


a. Drive-Through Payment Windows - Upper Tumon (6:30 a.m. - 3:30 p.m., Monday - Friday) and Fadian, Mangilao (8 a.m. to 3 p.m., Monday – Friday). Customers utilizing the drive-through payment windows are reminded to utilize face masks when conducting payment transactions.

b. Payments may also be made at all local banks (subject to their payment policies) and all Treasurer of Guam locations


5. Mail-in Payment(s): GPA Send to: P.O. Box 21868, Guam Main Facility, Guam 96921 or to GWA at P.O. Box 3010, Hagåtña, GU 96932



6. Permits, Inspections & Engineering:
GPA. Inspections for new power service and installations are accepted on a case-by-case basis until further notice. Inspections already in process and scheduled will be completed. Please have all required documents completed upon submittal. You may send your email to jacosta@gpagwa.com or vsablan@gpagwa.com.


GWA. Inspections for new water/sewer service and installations can be scheduled by appointment. Customers can make inquiries by calling 300-6058 Monday through Friday from 8:30 a.m. through 4:30 p.m. or email permits@guamwaterworks.org


7. Trouble Calls/Emergencies/Service Interruptions. GPA 24/7 Trouble Dispatcher at 475-1472/3/4. GWA 24/7 Emergency Dispatchers at 646-4211.