Emergency Rental Assistance (ERA) ‘s Cycle 4 rent and utility relief services are available now.
Funding is through the Department of Administration’s (DOA) Emergency Rental Assistance (ERA) Program, to assist households unable to pay rent and utility expenses dating back to March 3, 2020.
Eligible households may receive up to 15 months of assistance, to include current rent and utility payments, and arrears. Ratepayers are encouraged to call (671) 638-4518/4519, email firstname.lastname@example.org or visit www.doa.guam.gov for more information.
An DOA-ERA representative is available at the GPWA Fadian, Mangilao Customer Service Lobby on Tuesdays and Thursdays from 9:00a.m. to 1:00p.m.
GPA can assist customers eligible for ERA assistance by providing account information directly to DOA. GPA account information release forms are available at the DOA program website, village mayors’ offices, GPA customer lobbies and by downloading the GPA ERA Release Form.
For more information, email email@example.com or call (671) 647-5787/8/9.
Avoid power service account interruptions. Disconnections resumed June 1, 2021 for non-payment. GPA offers flexible, affordable payment plan options.
Please read our FAQs for more information.
Contact us at (671) 647-5787/8/9 or email firstname.lastname@example.org or email@example.com.
If you are a customer with a past-due balance, we’re here to help. We’ll work together to find a solution for you.
The Guam Power Authority and Guam Waterworks Authority provide essential, continuous electrical power and water infrastructure services that are critical to our island. GPA and GWA will ensure continuity of essential electric and water/wastewater services for all our customers.
GPA and GWA remain committed to protecting the safety of all employees, ratepayers and the general public.
GPWA Fadian, Mangilao Drive-thru Payment Window
The GPWA drive-thru hours are from 7:30a.m. to 3:30 p.m.
In-Person Customer Service Lobbies
The GPA and GWA Customer Service Lobby at Fadian, Mangilao is open Monday-Friday from 7:00 a.m. to 5:00 p.m.
GPA and GWA Customer Service Lobby at the Julale Center in Hagatna is open Monday-Friday from 8:00 a.m. to 5:00 p.m.
The GPWA Customer Service Lobby in Upper Tumon is open Monday-Friday from 7:30 a.m. to 6:00 p.m., and on Saturdays from 8:00a.m. to 12:00 noon. Onsite payment can only be made using the GWA drive-thru option, open Monday-Friday from 6:30a.m. to 3:30p.m.
Various options for account inquiries and contacting GPA and GWA are available for all customers:
1. Online Services: GPA and GWA online services can help customers monitor their energy and water consumption and view their account information details. Review or verify your account information and payment: paygpa.com and paygwa.com, or the mobile GPWA app.
a. Applications and supporting documents for new power accounts can be emailed to firstname.lastname@example.org. Business customers can email requests and documents to email@example.com. GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.
b. Live chat with a Customer Service Representative via Direct Message (DM) on Facebook.
c. Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption to save energy at home during at this time.
Questions, applications and supporting documents can be emailed to firstname.lastname@example.org.
2. Telephone Services:
a. Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements.
a. To speak with a Customer Service Representative, call (671) 647-5787/8/9 Monday-Friday from 8 a.m. to 5 p.m.
b. To make a payment over the phone, call Pay by Phone at (671) 647-5787/8/9 Monday-Friday from 8 a.m. to 5 p.m. An automated attendant via GPA’s Interactive Voice Response (IVR) line at (671) 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.
a. To speak with a Customer Service Representative, call (671) 647-7800/7803, Monday-Friday from 6:30 a.m. to 6:00 p.m. or
b. Call GWA at (671) 647-4PAY (4729) through a secure automated payment system available 24/7, or speak to a live customer service representative Monday-Friday from 7:30 a.m. to 6 p.m.
3. Payment Drop Box (checks only):
Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao along back road to Andersen and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.
4. Cash Payments:
Cash payments are accepted at: Customer Service Lobbies at the Gloria B. Nelson Public Service Building in Fadian, Mangilao Monday-Friday from 7:00 a.m. to 5:00 p.m. and the Hagåtña Satellite Office at the Julale Shopping Center Monday-Friday from 8 a.m. to 5 p.m.
a. Drive-Thru Payment Windows - Upper Tumon Monday-Friday from 6:30 a.m. to 3:30 p.m. and Fadian, Mangilao Monday-Friday from 7:30 a.m. to 3:30 p.m. Customers utilizing the drive-thru payment windows are reminded to utilize face masks when conducting payment transactions.
b. Payments may also be made at all local banks (subject to their payment policies) and all Treasurer of Guam locations.
5. Mail-in Payment(s): GPA Send to: P.O. Box 21868, Guam Main Facility, Guam 96921 or to GWA at P.O. Box 3010, Hagåtña, GU 96932.
6. Permits, Inspections & Engineering Services:
GPA. Inspections for new power service and installations are accepted on a case-by-case basis until further notice. Inspections already in process and scheduled will be completed. Please have all required documents completed upon submittal. You may send your email to email@example.com or firstname.lastname@example.org.
GWA. Inspections for new water/sewer service and installations can be scheduled by appointment. Customers can make inquiries by calling (671) 300-6058 Monday-Friday from 8:30 a.m. to 4:30 p.m. or email email@example.com.
7. Trouble Calls / Emergencies / Service Interruptions. GPA 24/7 Dispatcher at (671) 475-1472/3/4. GWA 24/7 Emergency Dispatchers at (671) 646-4211.