We are here for you and together, we will get through this.
In accordance with recommendations from the Centers for Disease Control and Prevention (CDC) and Governor Leon Guerrero’s Executive Order(s) the Guam Power Authority (GPA) responded to the coronavirus (COVID-19) pandemic emergency by suspending non-payment disconnections to protect the health and safety of customers and assist those suffering economic hardship due to job loss or reduced or lost business.
GPA implemented special coronavirus (COVID-19) pandemic crisis polices in mid-March, which will remain in effect through June 30, 2020, to allow time for customers to receive assistance from federal and local economic relief programs.
Contact Us to Arrange a Payment Plan
If you are experiencing financial hardship, we urge you to work with GPA now, to make payment arrangements to ensure continuity of your electric power service.
GPA is responding to the needs of its customers by proposing to offer up to a twelve (12) month payment plan, as necessary to residential customers for unpaid bills; and offer business customers up to a twelve (12) month payment plan, on a case-by-case basis, after evaluating their ability to remain current with future bills and pay outstanding amounts owed.
GPA has always worked closely with its residential and business customers experiencing hardship regarding any issues about their service or paying their power bill. This was the case before the pandemic, and it will remain our approach moving forward.
GPA is flexible and will work with all affected customers to make payment arrangements to the best of their ability. All penalties and late fees, including interest are waived for all residential and commercial customers entering into arranged payment plans by June 30, 2020.
Without a payment plan, disconnections for non-payment of power bills will resume in July 2020. Disconnection for non-payment is a last resort and we stand ready to assist you through this difficult time.
Account Inquiries/Contacting GPA
If you are experiencing financial hardship, GPA Customer Service representatives are available to discuss account information or to assist with payment arrangements. Please contact GPA Customer Services by calling 647-5787, Monday through Friday from 8 a.m. - 5 p.m., via email at firstname.lastname@example.org or email@example.com, or by Direct Message (DM) on Facebook. Customers who are behind on payments still owe for power service received, and are highly encouraged to enter into a COVID-19 payment plan.
Ways To Pay Your Power Bill
GPA customers can utilize a variety of options that allow them to conduct the majority of all business remotely, and while safely practicing social distancing.
To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787, Monday through Friday from 8 a.m. - 5 p.m. An automated attendant is available via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002, to receive phone payments after hours.
Check payments can be dropped off at the Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along the back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive.
Cash payments are accepted at the GPWA Fadian drive-thru payment window, Monday through Friday from 7:30 a.m. – 3:30 p.m. and the GWA Upper Tumon drive-thru payment window, Monday through Friday from 6:30 a.m. - 3:30 p.m.; at local banks (subject to individual bank policies), and all Treasurer of Guam, locations. Customers should anticipate that hours may be adjusted without notice, in response to the coronavirus pandemic.
Payments can be made via mail by sending to: P.O. Box 21868, Guam Main Facility, Guam 96921.
On-line payments can be made via the GPWA PAYGPA Android and iOS phone app; or on-line at PAYGPA.COM.
For all power emergencies or power service interruptions, customers should call GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.
GPA Field Crews
GPA’s field crews will respond to trouble or emergency calls with enhanced social distancing procedures. During this time, we ask customers to remain indoors while the GPA field crews respond and arrive at their property or any site to address power issues. This will allow GPA’s crews to safely complete their tasks while protecting themselves and customers. If customers do not abide by this request, GPA’s crews have been directed to immediately stop their work and leave the site to ensure their safety.
We’re Here for You
GPA will continue to provide reliable energy throughout this pandemic crisis while protecting customers and employees. To stay up to date with important notifications check for updates on GPA’s website at https://www.guampowerauthority.com, or find us on Facebook at https://www.facebook.com/GuamPowerAuthority/